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2017–2027 Toyota Prius Prime FAQ
What do the EV driving range and distance-to-empty displays mean?
2024–2027
EV driving range shows estimated distance from remaining traction-battery charge, while Distance to empty shows range with remaining fuel.
Page 144 in the 2027 manual →2017–2022
The EV driving range may shorten while the vehicle is not driving because system power consumption can reduce it.
Page 214 in the 2022 manual →Why can the displayed distance-to-empty range differ or remain unchanged after refueling?
2024–2027
Distance to empty is based on average fuel consumption, so actual distance may differ; after refueling, turn the power switch off because a small addition or refueling with it on may not update the display.
If “Refuel” is displayed, the remaining fuel is low and the vehicle cannot calculate the remaining range, so refuel immediately.
Page 146 in the 2027 manual →How do I know charging is complete?
2024–2027
Charging is complete when the charging-port indicator turns off and "Charging Complete" appears after you open a door with the power switch off, regardless of the power source or charging schedule.
Page 91 in the 2027 manual →What should I do if my hybrid transmission fluid needs replacement?
2024–2027
If replacement is necessary, contact a Toyota dealer and use only Toyota Genuine e-Transaxle fluid TE; other fluid may cause noise, vibration, or transmission damage.
Page 592 in the 2027 manual →What does the electric power steering warning light mean?
2024–2027
Yellow means steering assist is restricted; red means assist is lost and steering becomes extremely heavy, so hold the wheel firmly and use more force than usual.
Page 550 in the 2027 manual →What does “Key Battery Low Replace Key Battery” mean, and what should I do?
2024–2027
The electronic key battery is low, so replace the electronic key battery.
You can replace it yourself, but Toyota recommends having your Toyota dealer do the replacement to avoid damaging the electronic key.
Page 166 in the 2027 manual →How do I remove the mechanical key from the electronic key?
2017–2022
Slide the release lever and take out the mechanical key, then store it in the electronic key and carry both together for battery or entry-function problems.
Page 275 in the 2022 manual →Toyota Prius Prime complaints to NHTSA
Complaints that owners filed with NHTSA for each model year. They are unverified reports and are not adjusted for how many vehicles were sold.
| Year | Complaints | Crashes / fires / injuries | Most reported areas |
|---|---|---|---|
| 2027 | 0 | 0 / 0 / 0 | None reported |
| 2026 | 0 | 0 / 0 / 0 | None reported |
| 2025 | 0 | 0 / 0 / 0 | None reported |
| 2024 | 12 | 1 / 0 / 1 | Electrical system (5), Unknown or other (3), Tires (2) |
| 2022 | 8 | 3 / 0 / 0 | Vehicle speed control (2), Forward collision avoidance (2), Engine and engine cooling (1) |
| 2021 | 10 | 4 / 0 / 2 | Electrical system (4), Service brakes (3), Fuel/propulsion system (2) |
| 2020 | 16 | 5 / 0 / 0 | Visibility/wiper (5), Vehicle speed control (3), Power train (3) |
| 2019 | 8 | 0 / 0 / 0 | Wheels (4), Unknown or other (1), Service brakes (1) |
| 2018 | 15 | 4 / 0 / 3 | Unknown or other (3), Power train (2), Air bags (2) |
| 2017 | 143 | 20 / 2 / 10 | Visibility/wiper (27), Unknown or other (18), Service brakes (18) |
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All Toyota Prius Prime manuals
| Year | Generation | Pages | File |
|---|---|---|---|
| 2027 | 2024–2027 | 672 pages | 14.6 MB |
| 2026 | 2024–2027 | 685 pages | 105.3 MB |
| 2025 | 2024–2027 | 681 pages | 21.0 MB |
| 2024 | 2024–2027 | 680 pages | 14.8 MB |
| 2022 | 2017–2022 | 808 pages | 15.4 MB |
| 2021 | 2017–2022 | 808 pages | 15.8 MB |
| 2020 | 2017–2022 | 792 pages | 17.4 MB |
| 2019 | 2017–2022 | 792 pages | 15.8 MB |
| 2018 | 2017–2022 | 788 pages | 14.3 MB |
| 2017 | 2017–2022 | 784 pages | 14.6 MB |
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